Refund policy

At Naareegram, we want you to feel confident and happy with every purchase. We carefully select our ethnic wear to help you celebrate every occasion with style and elegance.

If you experience any issue with your order, our customer support team is here to assist you.

1. Eligibility for Returns and Exchanges

We accept return or exchange requests for products that are damaged, defective, or incorrectly delivered, subject to verification.

To be eligible:

  • The issue must be reported within 48 hours of delivery.
  • The product must be unused, unwashed, and unworn.
  • Original tags, packaging, and accessories must be intact.
  • Clear photographs or an unboxing video may be requested to verify the issue.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please share:

  • Your order number
  • A description of the issue
  • Clear photographs or a video showing the issue

After verification, we will inform you about the available resolution, which may include a replacement, exchange, or refund, as applicable.

3. Products Not Eligible for Return

Unless required by applicable law, products may not be eligible for return or exchange if:

  • They have been worn, washed, altered, or damaged after delivery.
  • Original tags or packaging are missing.
  • The issue is caused by improper use or care.
  • The request is made outside the applicable return window.

4. Refund Processing

Approved refunds will be processed to the original payment method, wherever possible. For Cash on Delivery orders, an alternative refund method may be arranged after verification.

Once approved, refunds will generally be initiated within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Order Cancellation

Cancellation requests may be accepted before an order is processed or shipped. Once an order has been dispatched, cancellation may not be possible.

Please contact our support team as soon as possible if you wish to cancel an order.

6. How to Request a Return or Refund

For assistance, contact us using the details below:

Email: naareegram@gmail.com
Phone: +91 91350 25410

Please include your order number in all communications.

7. Policy Updates

Naareegram reserves the right to update this policy when necessary. Any changes will be published on this page.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Thank you for shopping with Naareegram. We appreciate your trust in our brand.